Frequently Asked Questions

Questions about Shipment

Do you ship worldwide?

Yes, we can ship worldwide.Our warehouse is located in China, the goods will be shipped from China mainland.

What is the shipping cost?

For giving customer good shopping experience, we offer free international shipment.

What is the shipping time?

For expected delivery date, please check in this page: shipping-policy

How do I track my package?

Once your order is shipped, you will receive a shipping confirmation email with the tracking number. You can copy the order number and go to the tracking“Order Tracking”

Questions about Payment & Order

My payment was declined, why? How to solve it ?

If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

How do I cancel my order?

 For the order, if not shipped out yet, please contact with our Service Support Team support@chaoxingtoys.com , we will cancel your order and give you full refund.

Is my information is securing using this site?

Yes, ChaoXingToys takes every precaution to protect your personal information. When you submit sensitive details through our website, your information is securely protected both online and offline. Rest assured, your privacy is our priority.

What if my address is wrong?

If the recipient’s address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Questions about Return & Refunds

What items are returnable?

a) We accept returns or exchanges within 30 days of purchase.
b) All returned items must be in their original condition: unused, unwashed, and unworn. No exceptions.

How do I return a product?

Please contact the ChaoXingToys Service Team at support@chaoxingtoys.com to confirm the return details and ensure the item meets the return conditions. Once agreed, the Service Team will provide detailed return instructions. Please provide the return tracking number after shipping the item back.

What is you refund policy?

Refunds will be processed within 1-5 business days after receiving our cancellation confirmation. For detailed information on our return and refund policy, please visit return-refund-policy

How will you refund me?

The refund are applied to the original payment method.