Return & Refund Policy
Thank you for shopping at ChaoXingToys ! We are committed to providing our customers with high-quality toys and a great shopping experience. If you are not satisfied with your purchase, we offer the following return and refund policy:
1. Return Conditions
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You can submit a return request within 7 days of receiving the product .
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Products must be unused, undamaged, and in their complete packaging (including all accessories and gifts).
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For safety and hygiene reasons, toys that have been opened or used will not be accepted for return (unless there are quality issues).
2. Non-returnable situations
Returns/refunds will not be accepted in the following circumstances:
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Goods that exceed the return period (7 days);
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Products that are used, damaged, or missing accessories;
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Specially priced items or customized products (such as personalized packaging/exclusive customized toys);
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Damage caused by the customer’s personal reasons (such as improper storage, abnormal use).
3. Return Process
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Please contact us via our contact page or email ( support@chaoxingtoys.com) Submit a return request, stating the order number and reason for return;
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After confirmation by customer service, a return address will be provided;
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The customer is responsible for the return shipping fee (if the return is due to product quality issues, the shipping fee will be borne by us);
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Once we have received and inspected the merchandise, we will process the refund within 5-7 business days .
4. Refund Instructions
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Refunds will be made to your original payment method (such as credit card, PayPal, etc.);
-
Refund processing time varies depending on the payment method, usually 7-14 working days ;
- If your order has enjoyed free shipping, the actual shipping cost may be deducted when returning the product.
5. Exchange Policy
-
-
If you wish to exchange the product, please indicate this when requesting a return. Exchanges will be subject to stock availability.
-
If the item is out of stock, we will process a refund.
6. Contact Information
Thank you for shopping at ChaoXingToys ! We are committed to providing our customers with high-quality toys and a great shopping experience. If you are not satisfied with your purchase, we offer the following return and refund policy:
1. Return Conditions
-
You can submit a return request within 7 days of receiving the product .
-
Products must be unused, undamaged, and in their complete packaging (including all accessories and gifts).
-
For safety and hygiene reasons, toys that have been opened or used will not be accepted for return (unless there are quality issues).
2. Non-returnable situations
Returns/refunds will not be accepted in the following circumstances:
-
Goods that exceed the return period (7 days);
-
Products that are used, damaged, or missing accessories;
-
Specially priced items or customized products (such as personalized packaging/exclusive customized toys);
-
Damage caused by the customer’s personal reasons (such as improper storage, abnormal use).
3. Return Process
-
Please contact us via our contact page or email ( support@chaoxingtoys.com) Submit a return request, stating the order number and reason for return;
-
After confirmation by customer service, a return address will be provided;
-
The customer is responsible for the return shipping fee (if the return is due to product quality issues, the shipping fee will be borne by us);
-
Once we have received and inspected the merchandise, we will process the refund within 5-7 business days .
4. Refund Instructions
-
Refunds will be made to your original payment method (such as credit card, PayPal, etc.);
-
Refund processing time varies depending on the payment method, usually 7-14 working days ;
- If your order has enjoyed free shipping, the actual shipping cost may be deducted when returning the product.
5. Exchange Policy
-
-
If you wish to exchange the product, please indicate this when requesting a return. Exchanges will be subject to stock availability.
-
If the item is out of stock, we will process a refund.
6. Contact Information
