Warranty Statement

At ChaoXingToys, your satisfaction is our top priority. We stand by the quality of our bricks and toys, and we are committed to offering a warranty experience that gives you peace of mind.

Warranty Coverage

All ChaoXingToys products are covered by a 24-month limited warranty from the date of purchase.
The warranty applies to:

• Manufacturing defects

• Missing parts

• Damage occurring during shipping

This warranty does not cover:

• Normal wear and tear

• Misuse

• Modifications

• Accidental damage after delivery

Replacement & Support

If you encounter any issues with your product, we’re here to help. You can request:

• Replacement parts for damaged or missing components

• Full or partial product replacement depending on the case

• Support via email with troubleshooting and assembly assistance

For replacement or missing parts, please visit this page: Replacement Parts.

How to Make a Warranty Request

Please send the following details to our support team at support@chaoxingtoys.com

• Your order number and purchase date

• Photos of the defective or damaged parts

• A brief description of the issue

Our team will review your request and respond within 2 business days with a resolution.

Need Help?

If you have any other questions about our warranty or product support, feel free to contact us:

Email: support@chaoxingtoys.com
address：No. 8, South Fourth Lane, Jingang Street, Xinjin Street, Longhu District, Shantou City
Website: www.chaoxingtoys.com