Replacement Parts

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We sincerely apologize for any inconvenience you may be experiencing. Please fill out the form below with the relevant information, and our team will get back to you within 2 business days.

According to ChaoXingToys after-sales policy, each product from a successfully traded order can only enjoy ONE free replacement service, so please submit all replacement parts information for a product at once. If the same product still needs to apply for the service multiple times, the buyer should pay the shipping fee.

When applying for the replacement parts service, you must provide the set number, order number, and the specific replacement parts information (brick, color, quantity). One form corresponds to one set. If multiple sets need to be applied for the service, please submit multiple forms with the corresponding quantity and content.
The picture must be clear and not blurry. Resending some parts may take a little longer, so please be patient.
The resending packages are usually delivered to the original address of the order. If your address needs to be changed, please inform us when submitting the form.

Where do I submit my completed form?

Click here to jump to support@chaoxingtoys.com
When your request is officially accepted and is about to proceed, we will send a status update email to the email address you provided.

How do I fill out the form?

Click and download: Replacement Form
Fill in the form according to the corresponding procedures and requirements:

We sincerely apologize for any inconvenience you may be experiencing. Please fill out the form below with the relevant information, and our team will get back to you within 2 business days.

According to ChaoXingToys after-sales policy, each product from a successfully traded order can only enjoy ONE free replacement service, so please submit all replacement parts information for a product at once. If the same product still needs to apply for the service multiple times, the buyer should pay the shipping fee.

When applying for the replacement parts service, you must provide the set number, order number, and the specific replacement parts information (brick, color, quantity). One form corresponds to one set. If multiple sets need to be applied for the service, please submit multiple forms with the corresponding quantity and content.
The picture must be clear and not blurry. Resending some parts may take a little longer, so please be patient.
The resending packages are usually delivered to the original address of the order. If your address needs to be changed, please inform us when submitting the form.

Where do I submit my completed form?

Click here to jump to support@chaoxingtoys.com
When your request is officially accepted and is about to proceed, we will send a status update email to the email address you provided.

How do I fill out the form?

Click and download: Replacement Form
Fill in the form according to the corresponding procedures and requirements:

Resending Bricks

Download the file and fill up the indeed info [time, order number, model number, pictures, details of the pictures]

Clearly take photos and mark the part on the paper instructions, unless paper instructions are not available, then submit photos of the PDF.

Download the file and fill up the indeed info [time, order number, model number, pictures, details of the pictures]

Clearly take photos and mark the part on the paper instructions, unless paper instructions are not available, then submit photos of the PDF.

In most cases, each bag will be marked with a serial number. If you find that there are missing bags, or there are duplicate bags that cause a certain bag missed, you can also apply for the service. Please write clearly in the “Note” field the reason why you need to resend it.